kloudr’s Service Desk team acts as a center of excellence and knowledge for all managed services

It is formed of highly skilled and experienced IT professionals, with expertise that includes and is not limited to, servers, storage, network, security, applications, and cloud solutions.

Throughout the years, kloudr has developed clear and well-defined set of processes and procedures that are in-line with the industry standards and best practices including ITIL V3, PMP, ISO27001, among others. Quality Management and Information Security are built into the day-to-day operations and methodology through projects planning, documented processes, procedures, checklists, and performance reviews.

kloudr teams follow these processes to enable the Managed Services for every customer, and to provide those services during the contracted term, in the best possible way to ensure ultimate customer satisfaction and 100% available customer infrastructure.